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Who do I call for help?
The quickest way to address your request is to email us at helpdesk@astro.
Personnel Reference:
Name
|
Phone
|
Office
|
Email
|
Role
|
Anita Cochran
|
1-1471
|
15.212
|
anita
|
Supervisor
|
Chris Wilkinson
|
1-3880
|
17.326
|
equus
|
Systems Architecture
|
Marci Coleman
|
1-3338
|
15.320G
|
marci
|
Printers
|
Cloud Mason
|
2-2582
|
15.320H
|
cmason
|
Systems Analyst
|
Lara Eakins*
|
1-1307
|
13.122A
|
lara
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Instructional Technologies
|
Dario Landazuri
|
1-3334
|
15.320B
|
dario
|
Linux, Windows, MacOS
|
Jim Umbarger
|
1-3343
|
15.320A
|
jimum
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Web Development, Course Materials
|
*Name listed for convenience, person has other primary responsibilities and is not directly a member
of the austin computer operations group
Problem Categories:
Category
|
Primary Contact
|
Secondary Contact
|
Central Servers
(Web, Mass Storage, etc)
|
Chris Wilkinson
|
Cloud Mason
|
Classroom Consoles
|
Lara Eakins
|
Dario Landazuri
|
Computer Moves
|
Dario Landazuri
|
Marci Coleman
|
CVS, Config Mgt
(server admin, accounts, training)
|
Cloud Mason
|
Chris Wilkinson
|
Database
(SQL, Postrges, MySQL,...)
|
Cloud Mason
|
Jim Umbarger
|
Distributed UNIX Software
(/opt/local)
|
Chris Wilkinson
|
Anita Cochran
|
Docushare
(server admin, accounts, training)
|
Cloud Mason
|
Chris Wilkinson
|
Email Help
(IMAP, webmail, etc)
|
Dario Landazuri
|
Cloud Mason
|
Instrumentation Software
(West Texas)
|
Anita Cochran
|
Chris Wilkinson
|
Linux
|
Dario Landazuri
|
Chris Wilkinson
|
Network Connections and Wiring
|
Dario Landazuri
|
Chris Wilkinson
|
Network Trouble
(Connectivity)
|
Chris Wilkinson
|
Dario Landazuri
|
New Accounts
|
Dario Landazuri
|
Marci Coleman
|
MacOS Computers
|
Dario Landazuri
|
Chris Wilkinson
|
Microsoft Office Help
(Word, Excel, PP, etc)
|
Dario Landazuri
|
Jim Umbarger
|
Printers
(toner, jams, paper, etc)
|
Marci Coleman
|
Dario Landazuri
|
Programming
(Perl, shell, C, etc. consulting & dev)
|
Cloud Mason
|
Marci Coleman
|
Public Workstations
(ugrad, 16.304)
|
Dario Landazuri
|
Marci Coleman
|
Purchasing Advice
(PCs, Suns, etc)
|
Chris Wilkinson
|
Anita Cochran
|
Science Software
(IRAF, IDL, etc)
|
Anita Cochran
|
Chris Wilkinson
|
Solaris
|
Cloud Mason
|
Chris Wilkinson
|
Spam
(procmail, mail tool filters)
|
Cloud Mason
|
Marci Coleman
|
Supplies
|
Chris Wilkinson
|
Marci Coleman
|
TSL Parser
(dev, maintenance)
|
Cloud Mason
|
Mark Cornell*
|
Web Sites
(incl www.as.utexas.edu)
|
Jim Umbarger
|
Cloud Mason
|
Windows
|
Dario Landazuri
|
Chris Wilkinson
|
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