Whom do I call for help?

The quickest way to address your request is to email us at helpdesk@astro.

Personnel Reference:

Name
 		Phone
 		Office
 		Email
 		Role
Anita Cochran
 		1-1471
 		15.212
 		anita
 		Supervisor
Chris Wilkinson
 		1-3880
 		17.326
 		equus
 		Systems Architecture
Jason Fillman
 		1-3343
 		15.320A
 		fillman
 		Systems Analyst
Cloud Mason
 		2-2582
 		15.320H
 		cmason
 		Sr. Systems Analyst
Lara Eakins*
 		1-1307
 		13.122A
 		lara
 		Instructional Technologies
Dario Landazuri
 		1-3334
 		15.320B
 		dario
 		Systems Analyst
Jim Umbarger
 		1-3338
 		15.320G
 		jimum
 		Webmaster
*Name listed for convenience, person has other primary responsibilities and is not directly a member of the austin computer operations group

Problem Categories:
Category
 		Primary Contact
 		Secondary Contact
Central Servers
(Web, Mass Storage, etc)
 		Chris Wilkinson
 		Cloud Mason
Classroom Consoles
 		Lara Eakins
 		Dario Landazuri
Computer Moves
 		Dario Landazuri
 		Jason Fillman
CVS, Config Mgt
(server admin, accounts, training)
 		Cloud Mason
 		Chris Wilkinson
Database
(SQL, Postrges, MySQL,...)
 		Cloud Mason
 		Jim Umbarger
Distributed UNIX Software
(/opt/local)
 		Chris Wilkinson
 		Anita Cochran
Docushare
(server admin, accounts, training)
 		Cloud Mason
 		Chris Wilkinson
Email Help
(IMAP, webmail, etc)
 		Dario Landazuri
 		Cloud Mason
Instrumentation Software
(West Texas)
 		Anita Cochran
 		Chris Wilkinson
Linux
 		Dario Landazuri
 		Chris Wilkinson
Network Connections and Wiring
 		Dario Landazuri
 		Chris Wilkinson
Network Trouble
(Connectivity)
 		Chris Wilkinson
 		Dario Landazuri
New Accounts
 		Dario Landazuri
 		Cloud Mason
MacOS Computers
 		Dario Landazuri
 		Chris Wilkinson
Microsoft Office Help
(Word, Excel, PP, etc)
 		Dario Landazuri
 		Jim Umbarger
Printers
(toner, jams, paper, etc)
 		Jason Fillman
 		Dario Landazuri
Programming
(Perl, shell, C, etc. consulting & dev)
 		Cloud Mason
 		Jason Fillman
Public Workstations
(ugrad, 16.304)
 		Dario Landazuri
 		Jason Fillman
Purchasing Advice
(PCs, Suns, etc)
 		Chris Wilkinson
 		Anita Cochran
Science Software
(IRAF, IDL, etc)
 		Anita Cochran
 		Chris Wilkinson
Solaris
 		Cloud Mason
 		Chris Wilkinson
Spam
(procmail, mail tool filters)
 		Cloud Mason
 		Chris Wilkinson
Supplies
 		Chris Wilkinson
 		Jason Fillman
TSL Parser
(dev, maintenance)
 		Cloud Mason
 		Mark Cornell*
Web Sites
(incl www.as.utexas.edu)
 		Jim Umbarger
 		Cloud Mason
Windows
 		Dario Landazuri
 		Chris Wilkinson