Whom do I call for help?

The quickest way to address your request is to email us at helpdesk@astro.

Personnel Reference:

Name
Phone
Office
Email
Role
Anita Cochran
1-1471
15.212
anita
Supervisor
Chris Wilkinson
1-3880
17.326
equus
Systems Architecture
Jason Fillman
1-3343
15.320A
fillman
Systems Analyst
Cloud Mason
2-2582
15.320H
cmason
Sr. Systems Analyst
Lara Eakins*
1-1307
13.122A
lara
Instructional Technologies
Dario Landazuri
1-3334
15.320B
dario
Systems Analyst
Jim Umbarger
1-3338
15.320G
jimum
Webmaster
*Name listed for convenience, person has other primary responsibilities and is not directly a member of the austin computer operations group


Problem Categories:

Category
Primary Contact
Secondary Contact
Central Servers
(Web, Mass Storage, etc)

Chris Wilkinson
Cloud Mason
Classroom Consoles
Lara Eakins
Dario Landazuri
Computer Moves
Dario Landazuri
Jason Fillman
CVS, Config Mgt
(server admin, accounts, training)
Cloud Mason
Chris Wilkinson
Database
(SQL, Postrges, MySQL,...)
Cloud Mason
Jim Umbarger
Distributed UNIX Software
(/opt/local)

Chris Wilkinson
Anita Cochran
Docushare
(server admin, accounts, training)
Cloud Mason
Chris Wilkinson
Email Help
(IMAP, webmail, etc)

Dario Landazuri
Cloud Mason
Instrumentation Software
(West Texas)

Anita Cochran
Chris Wilkinson
Linux
Dario Landazuri
Chris Wilkinson
Network Connections and Wiring
Dario Landazuri
Chris Wilkinson
Network Trouble
(Connectivity)

Chris Wilkinson
Dario Landazuri
New Accounts
Dario Landazuri
Cloud Mason
MacOS Computers
Dario Landazuri
Chris Wilkinson
Microsoft Office Help
(Word, Excel, PP, etc)

Dario Landazuri
Jim Umbarger
Printers
(toner, jams, paper, etc)

Jason Fillman
Dario Landazuri
Programming
(Perl, shell, C, etc. consulting & dev)

Cloud Mason
Jason Fillman
Public Workstations
(ugrad, 16.304)

Dario Landazuri
Jason Fillman
Purchasing Advice
(PCs, Suns, etc)

Chris Wilkinson
Anita Cochran
Science Software
(IRAF, IDL, etc)

Anita Cochran
Chris Wilkinson
Solaris
Cloud Mason
Chris Wilkinson
Spam
(procmail, mail tool filters)

Cloud Mason
Chris Wilkinson
Supplies
Chris Wilkinson
Jason Fillman
TSL Parser
(dev, maintenance)

Cloud Mason
Mark Cornell*
Web Sites
(incl www.as.utexas.edu)

Jim Umbarger
Cloud Mason
Windows
Dario Landazuri
Chris Wilkinson