Computing Services

helpdesk@astro
For the quickest system and user support of hardware and software, email the computing group at helpdesk@astro.as.utexas.edu. Requests are immediately forwarded to appropriate staff. See Helpdesk 101 for details, and to speed resolution of requests.


Service Status Notifications

03/14/14

Astro Server Upgrade

Service: All astro services including email

03:14 - Mail Services resumed. SSH keys have changed. Please report any problems you might have.

07:00 - System taken off-line

01/01/14

DocuShare Server Emergency Maintenance

Service: All DocuShare services

21:49 - UT ISO Notification of ds Bot/Worm compromise

22:00 - Border Quarantine set by Networking

15:16 - Efforts to reestablish services continue

11/27/13

File Server (cerberus) Scheduled Maintenance

Service: Email and all other astro services

07:00 - cerberus taken offline and began updates

08:30 - cerberus hung on last update; Oracle Support contacted

10:00 - Oracle Support engineer finally gets involved

12:45 - Oracle Support engineer still working to resolve upgrade issues

14.30 - Maintenance completed.

11/02/13

astro Scheduled Maintenance Completed

Service: Email and all other astro services

07:00 - astro taken offline.

09:45 - Solaris and email updates completed.

09:55 - astro is back online.

8/12/13

Email

Service: Mail

13:06 - Services resumed.

11:46 - services being restarted again. Please do not use your email client.

11:30 - IMAP services being restarted due to system load issue.

8/10/13

Solaris Maitenance Completed

Service: All Suns running Solaris OS

07:00 - Will begin rebooting systems.

08:48 - All workstation systems are back online.

08:15 - astro is back online.

8/10/13

astro Maitenance Completed

Service: Email (astro)

07:00 - Begin applying recommended patches; Email and other services unavailable.

08:15 - Email and all other astro services are back online.

7/1/13

Server Upgrade Finished

Service: Webmail

9:00 - Server hosting Webmail will be down for a few minutes for a memory upgrade.

5/28/13

Resolved

Service: Webserver

19:59 - Partial functionality returned.

13:30 - Drive reconfiguration failure.

8:50 - Service functionality returned.

7:00 - Hardware failure.

5/9/13

Resolved

Service: Mail

18:10 - Mail service operational.

16:29 - Mail is temporarily offline while allocation issues for the service are being resolved.

14:43 - Troubleshooting mail service errors.

5/3/13

Service Concluded

Service: Vault

8:00 - Server hosting Vault brought down to rebuild new drives.

4/29/13

Resolved

Service: Mail

13:55 - Mail service operational.

10:09 - Mail service interruption

4/9/13

Resolved

Service: Mail

11:45 - Mail service operational.

11:15 - Mail service interruption

ITS

Information Technology Services


Campus Computer Store

Campus Computer Store


Search Engines for Scientific Information

Scirus

Google Scholar


VPN

Use Virtual Private Network (VPN) for secure access from off-campus --free, easy, especially recommended for public wireless hotspots.

VPN installation

Bevoware